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Website Maintenance & Support Services

Many business owners believe that a custom website is a one-time purchase: “I order it, pay for it and receive a business tool that should always work.”

But in reality, things are very different. The internet changes every day – new viruses appear, content management systems (CMS) and software require updates, and search engines and browsers constantly introduce new rules. Without regular maintenance, a website quickly loses its effectiveness.

At our digital agency Red Chameleon, we build websites and online stores and provide full support and ongoing maintenance.

What Does Website Support & Maintenance Include?

The Website Support & Maintenance service may include various tasks depending on your specific situation.
Below is a list of key tasks grouped into four functional categories.
This list can help you prepare a technical specification for our experts.

1. Infrastructure & Backups

Hosting

Hosting is the server where your website lives – its reliable “home.” If the hosting is weak or unstable, your pages will load slowly or sometimes fail to appear at all. We will help you choose the right hosting provider and migrate your website safely. As part of our support, we regularly monitor server performance and adjust settings when needed.
Example: A farmer’s online shop was losing customers because the website slowed down every evening. We migrated it to a reliable hosting provider. The store now performs flawlessly 24/7.

Domain Name

A domain name is your address on the internet – your “street name and house number.” Choosing the right domain helps customers find you easily and remember your brand. A domain is not purchased permanently; it must be renewed regularly.
We help clients select a strong, memorable domain and set up automatic renewal reminders so it never expires.
Important: For search engines, a new domain means a new website: a new history, a new reputation, and a renewed battle for top rankings.

Backups

Backups are your daily insurance. We ensure regular backups of your website and database.
If an error, crash or attack occurs, your site can be restored quickly. An additional backup is created before every major update.
Tip: Never rely on “luck.” Regular backups are the difference between a painful recovery and a simple restore.

CDN – Speed for All Visitors

If your website visitors are not only from your country, you will benefit from a content delivery network (CDN). This means that your website files are also stored on servers in other countries. This ensures faster page loading for all visitors.
We configure the CDN once and regularly test its performance, especially after adding new images or sections.
However, if your business is focused only on the local market, you do not need a CDN.

2. Performance & Optimization

Page Caching & Acceleration

We configure caching and check its performance every 2–3 weeks. This ensures that your pages load instantly and Google rewards fast websites with higher rankings.

Image Optimization

Large images slow down your website. We regularly review newly uploaded images and compress them without losing quality – crucial for online stores and galleries.

Minification & Asynchronous Loading

We remove unnecessary code and ensure scripts load asynchronously. These checks are performed monthly to maintain optimal speed.

Lazy Loading

Images and videos load only when the user scrolls to them. We test this feature after every content update.

Database & Font Optimization

We clean and optimize the database once a month and remove unused font connections. This reduces server load and speeds up your website.

3. Security & Regular Updates

CMS, plugin and PHP updates

Updates are part of regular health checks. We update the CMS, plugins, and server components when vulnerabilities are discovered, new features are released, or compatibility changes.

Removing Unnecessary Plugins

Unused plugins slow down the site and create security risks. We review installed plugins monthly, keeping only what’s necessary and updating them.

Antivirus Protection

We continuously monitor your website for viruses and malware. All threats are blocked immediately. Regular scans help detect suspicious activity early before it affects your site.

Bot Protection

Bots can overload or attempt to hack your website. We regularly monitor traffic and filter suspicious requests to keep your site fast and secure.

4. Content Support & SEO

Posodabljanje informacij

Dobra spletna stran je aktivna spletna stran. Če je podjetje aktivno, ga je pogosto treba posodabljati. Redno posodabljamo besedilo, cene, promocije in fotografije, da zagotovimo, da so informacije vedno posodobljene.

Dodajanje novih strani

So se pojavili novi izdelki ali storitve? Dodamo nove strani v enakem slogu in jih integriramo v navigacijo. Če potrebujete fotografije novih izdelkov ali storitev, vam lahko priporočimo nadarjenega fotografa.

Podpora za SEO

Redno spremljamo uvrstitve vaše spletne strani za ciljne poizvedbe in preverjamo odziv iskalnikov na vašo spletno stran. Analiziramo posodobljeno statistiko iskalnih poizvedb. Dodamo nove ustrezne strani.
Zagotavljamo, da se povezave do vaše spletne strani pojavljajo iz verodostojnih virov. Spremljamo na stotine dejavnikov uvrstitve, da zagotovimo, da vaša spletna stran ostane na vrhu.

If You Don’t Maintain Your Website

  • Higher risk of hacking or infection – a virus can damage or completely block your website.
  • Slower loading speed – customers hate waiting and will switch to competitors.
  • Data loss – without backups, restoration becomes nearly impossible.
  • Poor search rankings – Google pushes slow, unreliable sites downward.
  • Financial losses – fixing “emergencies” is more expensive than preventive maintenance.

Pogosta vprašanja (FAQ)

Can I maintain my website or online store on my own?

Theoretically yes, but it requires knowledge, experience and time. In practice, most business owners don’t want to spend evenings updating systems and fighting malware.

What if I already have a developer?
Why can't I just update my website once a year?
How much does support and maintenance cost?

Mnenja partnerjev

Website and store development in SloveniaView case
MVM MATJAŽ d.o.o.
Jure Matjaž - company owner, director
Professionally knowledgeable, ready to look for out of the box solutions. They have a huge breadth of technical knowledge in the field of web portals, stores... I recommend!
Whole review
Creation websites in MariborView case
Nataša Mlakar Sukič
Attorney, mediator, supervisor

Excellent services, excellent results! I recommend!

Whole review

Pricing for Website Support & Maintenance

We prepare a monthly service package tailored to your needs – from regular updates to technical assistance and optimization.
The hourly rate is €50, and we offer discounts for larger workloads.
If you only need occasional help, you can request one-time services.

Are you looking for a partner to support your website? Contact us!